FAQs

Laundry

“How Do I Care For My Switcha Pocket Stuff?”

Do I wash Switcha Pocket Jeans and Skirts with the back Pockets On or Off?

We recommend remove the back pockets from the garment, turn the garment inside out, and just wash the garment. Wash in cold water, tumble dry low, warm iron if necessary.

  • Removing the back pockets keeps them looking new for as long as possible.
  • Turning the garment inside out protects the Velcro® during washing.

Switcha Pocket garments were designed with the loop Velcro® fabric on the seat of the base garment. The loop Velcro® fabric will Not attract lint in the wash like the hook Velcro® fabric can.

What if the back Pockets get dirty and need to be washed?

That’s OK, they Can be washed. Securely attach the back Pockets to the seat of the garment and turn the garment inside out before washing. Wash in cold water, tumble dry low, warm iron if necessary.

Can I iron the back Pockets?

We recommend you do Not iron the artwork on the back Pockets, but you can iron the denim fabric if you must have that crisp, ironed look.

Shipping & Tracking

Where does Switcha Pocket ship?

We ship to the United States, Canada, APO addresses, and U.S. territories and possessions.

We will also ship to other countries. However, any import duties and taxes are the responsibility of the customer.

What are your shipping rates?

Our rates vary by location and your merchandise subtotal. Click here to see our rate chart.

For addresses outside of the United States, Canada, APO addresses, and U.S. territories and possessions, Switcha Pocket will contact you with the air freight charge for that order.

How do I track my order?

You will receive an email from Customer Care letting you know that your order has shipped, and one that includes the shipping company and tracking number.

If you placed an order while logged in to your account, then you can check the status of your order from within your account. Click on My Account at the top right of the home page and sign in to your account. You will be redirected to the home page. Click on My Account again and click on Order History. Next, click on the Order Number and you will see the shipping company and tracking information listed below the shipping address.

Who do I contact with a question about my shipment?

Before your order ships, you may contact customercare@switchapocket.com or call 203-918-2787 with questions. After it ships please contact the shipping company directly with your tracking number.

Payment

What are your payment options?

We accept credit cards from Visa, MasterCard, Discover and American Express.

Your credit card data is treated as confidential information. We use Secure Socket Layer (SSL) software to encrypt all payment information, including names and addresses.

How do I use my Switcha Pocket coupon code at checkout?

A box is provided to enter the coupon code number during the checkout process so that it can be verified and applied to your order total.

When do I get my credit for returned merchandise?

You will be given a credit on the credit card used for purchase for any returned merchandise after it has been inspected by the Returns department. We will also credit the shipping cost charged to ship you the item(s) originally.

Intellectual Property

Is Switcha Pocket Trademarked?

Switcha Pocket is building a brand that is immediately recognizable. Switcha Pocket actively protects its intellectual property.

The Company has invested a great amount in development. Switcha Pocket has been awarded trademark protection for its Brand in the United States of America and the European Union.

Switcha Pocket takes its intellectual property seriously and will pursue defending it.

We appreciate our customers and look forward to the opportunities to continue to Wow them with more unique Switcha Pocket fashion items.

Taxes & Import Duties

Who pays for import taxes and duties?

Import taxes and import duties for shipments outside of the United States, Canada, APO addresses, and U.S. territories and possessions are the responsibility of the customer, and will be collected in the country of importation according to their rules and regulations.